With the introduction of new social media tools and communication tools, the art of email writing and email etiquette has been lost. Most emails received will be filled with short forms, inappropriate usage of punctuation marks and many other simple mistakes that often lead to the reader misinterpreting the writer’s message or intention. This course is designed to help employees to know the appropriate use of words and punctuation in crafting their subject line and email content, as well as how to use the right tone to deliver their message to the right people.
After completing the training, the participants should be able to:
WHO SHOULD ATTEND
Employees (executive or non-executive) who wish to polish their email writing and email etiquette skills. Most important are for staff that uses email to interact with potential customers and current customers / partners.
This training includes extensive use of case studies, debriefing, feedback, games and activities, group discussions, lectures, sharing session, role-play, simulations and group presentations.
MODULE 1: Before Start Typing – When Is Email Appropriate
MODULE 2: Creating Effective Subject Line
MODULE 3: Email Writing is Business Writing
MODULE 4: Crafting the Right Message
MODULE 5: Check Before Click
MODULE 6: You’ve Got Mail